CHAPTER 10: EXTENDING THE ORGANIZATION- SUPPLY CHAIN MANAGEMENT

List and describe the component of a typical supply chain

• PLAN : REFER TO THE OVERALL STRATEGY OF SCM PROGRAM INCLUDING THE DEVELOPMENT OF SCM METRIC TO MONITOR.
• SOURCE: REFER TO THE SUPPLIER WHO WILL PROVIDE OF GOODS AND SERVICE NECESSARY FOR TO RUN BUSINESS.
• MANUFACTURING COMPONENT: EXECUTION OF PROCESSES NEEDED TO PRODUCED, TEST AND PACKAGE PRODUCT OR SERVICE.
• DELIVERY: REFER TO THE SYSTEM FOR RECEIVING ORDERS FROM CUSTOMER, DEVELOPING A NETWORK PF WAREHOUSES GETTING THE PRODUCT TO THE CUSTOMER AND RECEIVING PAYMENT FROM THEM.
• RETURN: SYSTEM OF PROCESSING CUSTOMER RETURN OR SUPPORTING CUSTOMER PROBLEM WITH THE PRODUCT THEY RECEIVED.

Describe the four changes resulting from advances in IT that are driving supply chain

visibility

• ABILITY TO VIEW ALL AREAS UP AND DOWN THE SUPPLY CHAIN
• BULL WHIP EFFECT OCCURS WHEN DISTORTED PRODUCT DEMAND INFORMATION PASSES FROM ONE ENTITY TO THE NEXT THROUGH THE SUPPLY CHAIN
• INFORMATION TECHNOLOGY ALLOWS ADDITIONAL VISIBILITY IN THE SUPPLY CHAIN.

Consumer behavior

• DEMAND PLANNING SOFTWARE GENERATES DEMAND FORECAST USING STATITICAL TOOLS AND FORECASTING TECHNIQUES
• ONES AN ORGANIZATION UNDERSTAND CUSTOMER DEMAND ITS EFFECT ON THE SUPPLY CHAIN IT CAN BEGGING TO ESTIMATE THE IMPACT THAT ITS SUPPLY CHAIN WILL HAVE ON ITS CUSTOMER AND ULTIMATELY THE ORGANIZATIONS PERFORMANCE

Competition

• SUPPLY CHAIN PLANNING SOFTWARE, USES ADVANCED MATHEMATICAL ALGORITHM TO IMPROVE THE FLOW AND EFFICIENCY OF THE SUPPLY CHAIN WHILE REDUCING INVENTORY.
• SUPPLY CHAIN EXECUTIVE (SCE) SOFTWARE AUTOMATES THE DIFFERENT SYSTEM AND STAGE OF THE SUPPLY CHAIN.

Speed

• NEW FORM OF SERVE, TELECOMMUNICATION ENABLING COMPANIES TO PERFORM ACTIVITIES THAT WERE ONCE NEVER THOUGHT POSSIBLE.
• ABILITY TO SATISFY CONTINUALLY CHANGING CUSTOMER REQUIREMENT EFFICIENCY, ACCURATELY AND QUICKLY.

Summarize the best practice for implementing a successful supply chain management system.

• MAKE THE SALE TO SUPPLIER: SCM IS IT COMPLEXITY BECAUSE A LARGE PART OF   THE SYSTEM EXTENDS BEYOND THE COMPANY WALLS
• WEAN EMPLOYEES OF TRADITIONAL BUSINESS PRACTICES: OPERATION PEOPLE TYPICALLY DEAL WITH PHONE CALLS, FAXES AND ORDERS SCRAWLED ON PAPER AND WILL MOST LIKELY WANT TO KEEP IT THAT WAY.
• ENSURE THE SCM SYSTEM SUPPORT THE ORGANIZATIONAL GOALS: SCM SOFTWARE THAT GIVE ORGANIZATION AND ADVANTAGE IN THE AREAS MOST CRUCIAL TO THEIR BUSINESS SUCCESS.
• DEPLOY IN INCREMENTAL PHASES AND MEASURE COMMUNICATE SUCCESS:  DESIGN THE DEPLOYMENT OF SCM SYSTEM IN INCREMENTAL PHASES.
• BE FUTURE ORIENTED: THE SUPPLY CHAIN DESIGN MUST ANTICIPATE THE FUTURE STATE OF THE BUSINESS

CHAPTER 11- BUILDING A CUSTOMER CENTRIC ORGANIZATION- CUSTOMER RELATIONSHIP MANAGEMENT 

   Why is it important for any company to use CRM strategies to manage customer information.

•  PROVIDE BETTER CUSTOMER SERVICE
• MAKE CALL CENTER MORE EFFICIENT 

• CROSS SELL PRODUCT MORE EFFICIENTLY
• HELPS SELL  STAFF CLOSE DEALS FASTER   

   If the virtual world is the first point of contact between a company and its customer, how might that transform the entire shopping experience.


 IT WILL BE POSITIVE AND NEGATIVE EFFECT OF BOTH PARTIES

-POSITIVE SIDES

• IT MORE EASY  TO MAKE CONVERSATION AND TRANSACTION
•  THE COMMUNICATION WILL BE MORE EFFECTIVE BECAUSE CUSTOMER CAN FACE TO FACE  WITH SELLER.
• THE CUSTOMER CAN GIVE COMMENTS OR CRITIC IN FRONT OF THE VIRTUAL TOOLS

-NEGATIVE SIDES 

 

•  HIGHER COST IN MAINTAINANCE.
• CUSTOMER DID NOT KNOW ABOUT  THE ACTUAL PRODUCT
• IT WILL HARD FOR CUSTOMER TO COMMUNICATE IF THE MACHINE IN TECHNICAL PROBLEM.

 

CHAPTER 9 ENABLING ORGANIZATION IN DECISION MAKING

EXPERT SYSTEM

are computerized advisory system or programs that initiate the reasonable process of expert in solving difficult problem. this system include a knowledge of containing various accumulated experience and set of rules for applying the knowledge base to each particular situation. these are most common form of AI in business arena because it fill the gap when human are expert difficult to find or  retain it

GENETIC ALGORITHM 

This is an artificial intelligence system that mimic the involuntary process to generate increasingly better solution to a problem. A genetic algorithm is essentially an optimizing system it find combination of   inputs that give the best outputs. this system can find evaluate a solutions with many more possibilities and faster. these type of genetic algorithm.

• as a problem solver
• as challenging technical puzzle
• as a basis for competent machine learning
• as computational model of innovation and creativity
• as computational model of other innovating system
• as a guiding philosophy

INTELLIGENT AGENTS

This is a special purpose knowledge based information system that accomplishes specific tasks on behalf its users. these system usually graphical representation. for example, shopping bot is software that will search several retailer websites and provide comparison of each retailer offering include price and availability.

  

VIRTUAL REALITY

this is virtual reality is a computerized environment that can be stimulated the real world. this is a faster growing area of artificial that had origins in efforts to build more natural, realistic and multisensory  human computer interfaces. these system enables telepresence  where user can be  anywhere in the world and use virtual reality  system to work alone or together at a remote sites.