CHAPTER 3 : STRATEGIC INITIATIVES FOR IMPLEMENTING COMPETITIVE ADVANTAGES

BUSINESS PROCESS RE-ENGINEERING

QUESTION

How organization  use it to improve their business by using business process re-engineering.

ANSWER

 Business process re-engineering is the analysis and redesign of workflow within and between enterprise for example manager could discover the best process for performing work and re-engineering the process to optimized productivity.

 The role in business process re-engineering in IT (information technology) such as below.

• expert system, allowing generalists to perform specialist tasks.
• shared database, making information available at many place.
• wireless data communication and portable computers, allowing field personnel to work office independent

• automatic identification and tracking, allowing things to tell where they are instead of requiring to be found.

 This diagram show the process of BUSINESS RE-ENGINEERING